Refund & Cancellation Policy

BritiDirSwaye3 — operated by X APPLICATIONS LTD
Last updated: October 4, 2026

1. How payments work

Students top up a wallet balance on their BritiDirSwaye3 account (in Moroccan Dirham, MAD) using the available payment methods (bank transfer or card payment through an approved payment provider). When a student books a lesson, the lesson price is held from the wallet and is only released to the teacher after the lesson has been completed and confirmed. This protects students if a lesson is cancelled or does not take place.

2. Cancelling a lesson before it starts

Either the student or the teacher can cancel a booked lesson before it is completed. When a lesson is cancelled, the full lesson price is automatically and immediately returned to the student's wallet, with no fees.

3. Teacher no-show

If the teacher does not join the lesson before its scheduled end time, the lesson is automatically cancelled and the full amount is returned to the student's wallet.

4. Lessons that did not take place

If a teacher closes a lesson without any recorded attendance from the student, the amount is returned to the student's wallet and is not paid to the teacher.

5. Complaints after a lesson

If a lesson was not delivered as agreed or had a serious quality issue, you can submit a complaint through in-app support within 48 hours of the lesson and before the payment is released to the teacher. Our team reviews every complaint; if it is approved, the full amount is returned to your wallet.

6. Refund of unused wallet balance

You may request a refund of any unused wallet balance by contacting support. Approved refunds are returned to the original payment method whenever possible (or by bank transfer) within 5–10 business days after verification. Non-recoverable bank or payment-processing fees may be deducted.

7. Non-refundable items

• Lessons that have been completed and confirmed.
• Virtual gifts sent to teachers (rose, diamond, crown, etc.) once sent.
• Digital subscriptions and services once activated and used (such as the AI tutor subscription or teacher promotion services), unless the service could not be delivered due to an error on our side.
• Free gifts and rewards granted through the referral program or promotions.

8. Duplicate or incorrect payments

If you were charged twice or for an incorrect amount, contact us and we will correct it and refund the excess after verification.

9. Payment disputes

Please contact us before opening a dispute or chargeback with your bank or payment provider; most issues are resolved quickly through support. The account may be temporarily restricted while a dispute is being processed.

10. Contact

Email: britidirswaye3@gmail.com
Phone / WhatsApp: +212 6 33 41 28 16
We respond to refund requests within 48 business hours.